RACE-Approved 1-Hour CE Course

Your Troubles Are Only Skin Deep

Veterinary Technicians: Communication and the Dermatology Client

Course Overview

Dermatology cases can be complicated and communicating with frustrated clients can be even tougher. Veterinary technicians are uniquely positioned to be the backbone of communication through the veterinary practice—before, during, and after a patient visit. This course follows real dermatology cases and highlights points along the patient journey where veterinary technicians can have a positive impact. Dr. Vande Linde will share strategies and tactics for:

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Talking to clients

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Increasing efficiency in the exam room

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Communicating with veterinarians

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Following up with patients

About the Author

Mary Ann Vande Linde, DVM is a graduate of the University of Georgia’s College of Veterinary Medicine. In 2008, Dr. Vande Linde founded Vande Linde & Associates to focus on all aspects of Exam Room Communication Excellence.

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Learn how veterinary technicians can have a positive impact.