RACE-Approved 1-Hour CE Course
Your Troubles Are Only Skin Deep
Veterinary Technicians: Communication and the Dermatology Client
Course Overview
Dermatology cases can be complicated and communicating with frustrated clients can be even tougher. Veterinary technicians are uniquely positioned to be the backbone of communication through the veterinary practice—before, during, and after a patient visit. This course follows real dermatology cases and highlights points along the patient journey where veterinary technicians can have a positive impact. Dr. Vande Linde will share strategies and tactics for:

Talking to clients

Increasing efficiency in the exam room

Communicating with veterinarians

Following up with patients
About the Author
Mary Ann Vande Linde, DVM is a graduate of the University of Georgia’s College of Veterinary Medicine. In 2008, Dr. Vande Linde founded Vande Linde & Associates to focus on all aspects of Exam Room Communication Excellence.
